Greygoose Salami Pty Ltd (ABN 95 636 151 507) (“we”, “us” or the “Proprietor”) prides itself on providing products of the highest quality and is committed to customer satisfaction. This returns policy describes generally how we manage product returns. Returns remain subject to our Website Terms. If you would like more information, please don’t hesitate to contact us.
Refunds
If you have placed an order with us and wish to retract your order for any reason – even if you simply change your mind – we will provide you with a full refund, provided that we receive notice of the cancellation of your order before we have begun processing your order. If we have already started processing your order, then we are unable to provide any refund.
Refunds will not be available in any other circumstances. If you are not satisfied with any item that you receive from us, you may be entitled to return that item to us in accordance with the below.
Returns
If you are not satisfied with any item that you receive from us, please let us know as soon as possible as we may be able to replace the item for you. In some circumstances, we may provide a credit instead of replacement at our discretion.
What you must return to us
To receive a replacement or credit, you must first return the item to us along with its original packaging.
Returning items within the first 10 Business Days
If we receive the returned item, or written notice from you that you will be returning the item, within the first 10 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item, if considered appropriate by us) to ascertain whether or not the Proprietor is at fault and:
- (We are at fault) if we consider that the Proprietor is at fault, we will provide a full replacement of the returned item (or a credit or refund at our discretion); or
- (We are not at fault) if we consider that the Proprietor is not at fault, then:
- if the item has been returned in its original condition, we will provide a full replacement of the returned item (or a credit or refund at our discretion); or
- if the item has been returned damaged, we will not provide any replacement or credit or refund.
Returning items after the first 10 Business Days
If we do not receive the returned item, or written notice from you that you will be returning the item, within the first 10 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item if considered appropriate by us) to ascertain whether or not the Proprietor is at fault and:
- (We are at fault) if we consider that the Proprietor is at fault, we will provide a full replacement of the returned item (or a credit or refund at our discretion); or
- (We are not at fault) if we consider that the Proprietor is not at fault, then no replacement or credit will be provided. The Proprietor may, however, choose to provide a replacement or credit or refund in some cases at its discretion.
Business Days
In this returns policy, “Business Day” means a day (other than a Saturday, Sunday or public holiday) when banks in Sydney, New South Wales are open for business.
Shipping costs
In all cases, you must pay the costs involved in shipping the returned product back to the Proprietor. If we consider that the Proprietor is not at fault, then no reimbursement in respect of those shipping costs will be provided. If we consider that the Proprietor is at fault, then we will reimburse you for your reasonable shipping costs incurred in returning the product to us.